Privacy policy

Last updated: February 1, 2025

This Privacy Policy describes how Uplifted Store (the "Site," "we," "us," or "our") collects, uses, and discloses your personal data when you visit, use our services, or make a purchase from upliftedstore.nl (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using our Site, you acknowledge that we process your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and Dutch privacy laws, including the Dutch Algemene Verordening Gegevensbescherming (AVG).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal data from you through various means. The information we collect and use depends on how you interact with us.

In addition to the specific uses set out below, we may use your personal data to:

  • Communicate with you
  • Provide or improve the Services
  • Comply with legal obligations
  • Enforce our terms of service
  • Protect or defend the Services, our rights, and the rights of our users or others

Personal Data We Collect

1. Information You Provide Directly to Us

We collect personal data that you voluntarily provide, such as:

  • Contact details (name, address, phone number, and email)
  • Order details (billing address, shipping address, payment confirmation, photos for custom orders)
  • Account details (username, password, security questions)
  • Customer support interactions

2. Automatically Collected Information

When you visit our Site, we may automatically collect:

  • Device & browser information
  • IP address and network connection details
  • Usage data (e.g., time spent on pages, links clicked, etc.)

3. Information from Third Parties

We may receive personal data from:

  • Payment processors (to process transactions)
  • Shipping providers (to fulfill orders)
  • Marketing and analytics services

How We Use Your Personal Data

We use your data for the following purposes:

  • Order Processing & Fulfillment – To process and ship your orders
  • Customer Support – To assist you with inquiries or complaints
  • Security & Fraud Prevention – To detect and prevent fraudulent activities
  • Marketing & Advertising – To send promotional offers (only with consent)

Storage & Retention of Personal Data

We will only store your personal data for as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements.

Specifically, for any pictures uploaded by you (e.g., for customized orders), we will delete them within 14 days of order fulfillment. If you would like us to delete your images earlier, you can request this by contacting us at info@upliftedstore.nl.

Additionally, you have the right to request the deletion of your personal data at any time (see Your Rights section).

Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For details on how Shopify uses cookies, visit Shopify’s Cookie Policy.

How We Share Your Personal Data

We only share your data in the following cases:

  • With service providers (e.g., payment processors, IT support, delivery partners)
  • For legal compliance (e.g., responding to law enforcement requests)
  • With your consent (e.g., marketing or social media integrations)

Your Rights (Under Dutch Law & GDPR)

Under the Dutch AVG (GDPR), you have the following rights regarding your personal data:

  1. Right to Access – Request a copy of your personal data
  2. Right to Rectification – Request correction of incorrect data
  3. Right to Erasure ("Right to Be Forgotten") – Request deletion of your personal data, including uploaded pictures
  4. Right to Restrict Processing – Limit how we use your data
  5. Right to Data Portability – Request your data in a structured, commonly used format
  6. Right to Object – Object to direct marketing or other data processing activities
  7. Right to Withdraw Consent – Withdraw any consent given to us for processing

To exercise your rights, contact us at info@upliftedstore.nl.

We will respond to your request within one month as required by Dutch law. If necessary, this period may be extended by two additional months, depending on the complexity of your request.

Data Transfers Outside the EU

We may transfer your data outside the European Economic Area (EEA), but we ensure that all data transfers comply with GDPR regulations through:

  • EU Standard Contractual Clauses (SCCs)
  • Adequacy Decisions by the European Commission
  • Binding Corporate Rules (BCRs)

Security Measures

We take appropriate technical and organizational measures to protect your personal data. However, no system is 100% secure. If you believe your data has been compromised, please contact us immediately.

Filing Complaints

If you believe we are handling your data unlawfully, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, AP) via:www.autoriteitpersoonsgegevens.nl

Alternatively, you may contact your local data protection authority.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal data, please reach out to us:

📧 Email: info@upliftedstore.nl